Terms of Service

1. Agreement to these terms

CellarTraks ("CellarTraks," "we," "us," or "our") is operated by CellarTraks, Ltd. By accessing or using CellarTraks, you agree to these Terms of Service. If you do not agree, do not use the service. If you are using CellarTraks on behalf of a business, you represent that you are authorized to accept these terms for that business.

2. What CellarTraks does

CellarTraks is web-based software for managing production, inventory, and regulatory recordkeeping at wineries, breweries, and distilleries. Features include lot and batch tracking, vessel and raw-material inventory, production logging, recipe management, production calculators, and reporting intended to support federal and state alcohol compliance recordkeeping.

3. Accounts and access

You need an account to use CellarTraks. Authentication is handled by a third-party identity provider. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at support@cellartraks.com if you believe your account has been accessed without authorization.

You agree to provide accurate account information and to keep it current. We may suspend or terminate accounts that violate these terms.

4. Your data and content

You retain all rights to the production records, recipes, inventory data, and other content you enter into CellarTraks ("Your Data"). You grant us a limited license to store, process, transmit, and display Your Data solely for the purpose of operating and improving the service for you.

We do not sell Your Data. We do not use Your Data to train machine learning models.

5. Compliance recordkeeping — important limitation

CellarTraks is a recordkeeping and reporting tool. It is not a substitute for professional legal, tax, accounting, or regulatory advice.

You remain solely responsible for the accuracy, completeness, and timeliness of all filings and records you submit to the Alcohol and Tobacco Tax and Trade Bureau (TTB), state alcohol beverage control authorities, taxing authorities, or any other regulator. Reports, calculations, and figures generated by CellarTraks are derived from data you enter and must be reviewed by you before use or submission. We make no representation that any output satisfies any particular regulatory requirement, and we are not liable for penalties, interest, fines, license actions, or other consequences arising from your filings or records.

6. Third-party integrations

CellarTraks can connect to third-party services at your direction, including accounting, point-of-sale, e-commerce, email, and messaging platforms. When you authorize a connection, you permit CellarTraks to access and exchange data with that service on your behalf, within the scope you approve.

Your use of any third-party service remains governed by that provider's own terms and privacy policy. We are not responsible for the availability, accuracy, security, or practices of third-party services, and we are not responsible for changes those providers make to their platforms. You may revoke any connection at any time, both within CellarTraks and through the third-party provider's own settings.

7. Acceptable use

You agree not to:

• Use CellarTraks for any unlawful purpose or in violation of any applicable alcohol beverage, tax, or trade regulation
• Falsify production, inventory, or compliance records
• Attempt to gain unauthorized access to the service, other accounts, or the underlying infrastructure
• Probe, scan, or test the vulnerability of the service without our prior written permission
• Interfere with or disrupt the integrity or performance of the service
• Reverse engineer, decompile, or attempt to extract source code except as permitted by law
• Resell, sublicense, or provide the service to third parties unless expressly authorized in writing
• Use automated means to access the service in a way that imposes an unreasonable load

8. Service availability

We aim to keep CellarTraks available and reliable, but we do not guarantee uninterrupted access. The service may be unavailable for maintenance, updates, or reasons outside our control, including failures of third-party hosting, database, or integration providers. We may modify, add, or remove features over time.

9. Disclaimer of warranties

CellarTraks is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the service will be error-free, that defects will be corrected, or that the service or its outputs will meet your requirements or any regulatory standard.

10. Limitation of liability

To the maximum extent permitted by law, CellarTraks, Ltd. and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost data, business interruption, regulatory penalties, or loss of goodwill, arising out of or related to your use of or inability to use CellarTraks — whether based in contract, tort, negligence, strict liability, or any other theory, and whether or not we were advised of the possibility of such damages.

Our total aggregate liability for all claims relating to the service will not exceed the greater of (a) the total amount you paid us for the service in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless CellarTraks, Ltd. from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from your use of the service, Your Data, your regulatory filings, or your breach of these terms.

12. Termination

You may stop using CellarTraks at any time and may request deletion of your account and data by contacting support@cellartraks.com. We may suspend or terminate your access if you materially breach these terms, if required by law, or if we discontinue the service.

Upon termination, your right to use the service ends immediately. We will make Your Data available for export for a reasonable period before deletion, except where we are required to retain it by law. Sections 4, 5, 9, 10, 11, and 13 survive termination.

13. Changes to these terms

We may update these terms from time to time. When we make material changes, we will revise the effective date above and provide reasonable notice through the service or by email. Continued use after changes take effect constitutes acceptance of the revised terms.

14. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. Any dispute arising under these terms will be brought exclusively in the state or federal courts located in Massachusetts, and you consent to their jurisdiction.

15. Contact

Questions about these terms:

CellarTraks, Ltd.
100 Wattaquadock Hill Road, Bolton, MA 01740
support@cellartraks.com